Suspension of Data Download Cappings for All UniFi packages
A very good news to all current and future TMNET HSBB aka UniFi subsribers as TM has already suspended their data download capping for all UniFi packages. This was due to the tons of complains TMNET received from the public in the micro blogging site, Twitter yesterday.
One of their Unifi tweets in Twitter stating that -
NO volume cap 4 all #unifi packages 4 now. Decision due to public feedback. TM will only monitor usage pattern 4 time being (sic)
The public were very disappointed over the expensive charges TMNET's HSBB packages for home users which are RM149 for 5Mbps, RM199 for 10Mbps, and RM249 for 20Mbps repectively
Whereas in Singapore, a 100Mbps service which is 5 times the speed of a 20Mbps connection that only costs about RM200.
Prices aside,the biggest let down was the fact that all UniFi packages have a download data as such consumers learned that the 5Mbps service is capped at 60GB while 10Mbps service is capped at 90GB and 20Mbps service has a 120GB cap every months.
To make matters even worst, the data download caps are calculated on a daily basis. If consumers exceeded their daily download limit, the high-speed broadband connections would be throttled down to about 10% of the purchased speed. WHAT THE HELL !!
As a consumer, we are paying for such a premium price for broadband and TM is actually capping and throttle our download speed if we exceeded the daily limit. At least, in my honest opinion, they should improve their current copper connection to be more stable in all areas instead with the money earned from HSBB.
Yes, I know currently TM is the pioneer and the only ISP which offers such services but if they were to gain trust from the end-users, I think it is good to improve their foundations before even trying to promote new innovations.